You may be entitled to “unwind” – cancel the contract!
What does all this mean?
If a customer feels that they have been misled to pay money or enter into a contract they may have a claim against the company that provided the misleading information.
Protection comes from the Consumer Protection from Unfair Trading Regulations 2008/Consumer Protection (Amendment) Regulations 2014.
Examples of misleading information can include-
- Company X claims to be a member of a reputable consumer protection scheme. You enter into a contract with Company X but later find out that they are not members of the said scheme.
- A salesman tells you an untrue statement about a product that you go on to purchase.
- A broadband service boasts particular speeds. You sign up to their service only to find that the marketed speeds can never be achieved.
- An electrician or gas fitter advises you that you have to have work carried out to comply with a change in law but you find their advice to be untrue.
How to unwind/cancel the contract?
- End the contract;
- Give back the goods (if goods were acquired);
- Get a full refund of money paid.
