If you raised your invoice properly, sent it to your customer, tracked, reminded and chased your customer but they still have not yet paid you.  Have they given you a reason? If so, what reason have they given?  As the year draws to an end, perhaps you could take legal advice as to whether your customers alleged reasons for not paying are valid or whether they are just pulling a fast one!

Before contacting a debt recovery solicitor, below are a few things that you should do: –

Tip 1 – Find your contact

If you signed a contract with your customer find it along with any documents in support for example separate terms of business.

Tip 2 – Find all outstanding invoices

If there are numerous outstanding invoices, gather them all together in date order.

Tip 3 – Gather all correspondence

Pull together all letters and emails with your customer in date order.

If you also communicated with your customer by text message, WhatsApp messages or other social media platforms such as Instagram and Facebook, take a screen shot of everything in date order too. 

Tip 4 – Images

If there are any images of the goods provided, gather those too. 

If you provided a service, for example you renovated a kitchen, gather photographic evidence of the works undertaken.

Tip 5 – Witnesses

Did you work alongside someone else who could witness what happened?

Next steps

Once you have gather as much evidence as possible, contact your solicitor and schedule a meeting to take advice.  During that meeting your solicitor should be able to analyse your evidence and let you know the strength of your potential case, the length of time to pursue it and the potential costs.  They should also be able to tell you whether you might be able to obtain insurance to help.

How we can help you

Johnson May are debt recovery solicitors and we offer low fixed fees to help our clients get invoices paid. 

We are based in Beckenham, London but we service clients throughout England.

Our debt recovery process follows an approach that champions communication to recover payments swiftly for our clients.

Make a free enquiry

Call us on 020 8150 7171, email info@johnsonmay.com or complete a Free Online Enquiry for a free, no-obligation discussion and let us explain your legal rights and options.