In today’s world the norm seems to be text message, whatsapp message and if really serious email/letter.  Businesses even use social media to keep in contact with their customers.  Some online retailers can only be contacted using platforms like Instagram.

If you’ve got an unpaid invoice written communication may not work as it gives the receiver the option not to respond.

If you emailed your invoice to your customer are you sure they received it? Especially if it’s the first time that you have worked with them.  Has your email been sent to junk?  Perhaps turn on read receipts to help you track.

If your customer has received your invoice, have they seen it? Many email accounts receive a mass of emails, including spam. 

Perhaps paying your invoice has been delegated to someone in an accounts department and that person is also incredibly business and they just have not got round to it yet.

Why not try picking up the phone and calling your customer to check in and find out what is going on? Perhaps a member of staff is off sick or they have personal issues.  Perhaps the person is spinning lots of plates and they have started dropping some.  A phone call may bring your invoice back to the top of your customer’s to do list turning your worry into relief if your invoice is then paid that day!

If you have already tried calling and your customer is just not taking your calls, perhaps its time to seek professional help and to engage a debt recovery solicitor like us to help sort your cash flow!

How we can help you

Johnson May are debt recovery solicitors and we offer low fixed fees to help our clients get invoices paid. 

We are based in Beckenham, London but we service clients throughout England.

Our debt recovery process follows an approach that champions communication to recover payments swiftly for our clients.

Make a free enquiry

Call us on 020 8150 7171, email info@johnsonmay.com or complete a Free Online Enquiry for a free, no-obligation discussion and let us explain your legal rights and options.